FAQs

Brochures, logos, photographs, business cards, copywriting etc. are all great resources to use. For new business ventures, we’ll help you get started from scratch. Need a logo? At NewBuzzServices, we can create you a brand new logo for just $150. You’ll have a dedicated person to answer any question during and after your website project. At NewBuzzServices Web Design, we work together with you to help answer these questions.

We’ll need your company profile, contact info, products and services, and any other information you intend to present on your website. Need help? We provide professional copywriting services, too.

We welcome your input! The more input we receive from you, the better able we’ll be to satisfy your needs and produce a site that will have the desired look and impact you want. It’s your website; we want it to look the way you want it—and we guarantee it 100%.

Yes! We can usually redesign or freshen up an existing site quicker, and for less money, than building one from scratch. Whether your company’s website doesn’t look professional, takes too long to load or the navigation is baffling to visitors, we can help

Certainly! If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. NewBuzzServices will help you establish your online image to be consistent with your existing image that your customers already know and remember.

No—you don’t need to own a computer or have computers involved in your business to have a website. Many companies do filing, invoicing and more without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business.

Website maintenance or updates refer to changes made to your website after the initial design and setup. Keeping a website up to date is essential to having repeat visitors to your site. Updating the site with sales information, articles, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance. You’re welcome to send over your list of necessary revisions. We’re happy to assist you with any changes you would like hour.

Absolutely! Over 80% of the population working online from home or the office are researching businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24/7/365.

You’re generally responsible for supplying the copy/text for your website, and we’ll place your supplied copy on the website for you. If you need help, we also offer professional copywriting assistance as well. Just ask—and we’ll deliver!

We expect 50% of the agreed-upon amount paid before we start and the remaining balance on the day the site goes live—or three months from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply, and payment plans are not available on smaller packages, web hosting and SEO.

We’ve been in business since 2003.

We work with all types of clients from big corporations to individuals. We have clients all over the United States—and even internationally.

We accept all major credit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal, checks, Money Orders and Western Union.

Yes—just a one-time cost, as mentioned on our website for web design.

Yes. In fact, we have a full rack of servers in our data center in Pennsylvania.

No; unlike other companies, we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t need to worry about any technical aspects of managing your hosting account and the servers—we do it all for you. Plus, you just have a one-point contact for your entire web presence. If there’s a problem, it’s always better to call a single, reliable company who can take care of everything while you concentrate on your business. We’ll make your website one less worry for you.

Our headquarters is in an excellent business location in Raleigh, North Carolina, and we currently have corporate offices in Los Angeles, Atlanta, Dallas, Washington DC and Miami.

Yes; our phones ring here in the U.S., and dedicated professionals answer all your queries. You always work with Project Managers physically located in the United States.

Our mission is to build the best, most cost-effective website for your business. A professionally built website can promote your products and services, enhance your image and generate sales. With that in mind, we’ll carefully research your business needs and plan a strategy to create the ideal web solution.

All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires—and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals and more. The consultation step is very important, because we’re committed to providing you with solutions that will work for you! We prefer that you call, so we can provide you with faster service, but emails are OK, too.

After you’re confident we’ve addressed all your ideas, questions and requirements, we’ll provide specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices/payment schedule and a contract.

We require a 50% deposit to start your work. After you agree, we agree and paperwork is signed and faxed or mailed to us, we start the actual design process. If you don’t understand the smallest of points at this step, please just ask for clarification! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time, you can contact us with concerns, questions or comments about your project.

You provide us with the text and any other content for your website, along with any specific pictures you’d like. We can provide you with access to thousands of royalty-free stock photos. We also offer optional professional copywriting services—just call and ask!

After the initial mock-up is designed, you’ll review it on our servers. We send you a web link to view the mock-up and ask if you would like any changes. You request revisions as necessary, and then you provide final approval.

After receiving your final approval on the mock-up, we’ll then begin building the website and web pages, incorporating the design and all of the content that you provide. Again, we also provide professional copywriting services as needed. 

After the site is built, you’ll be able to view all pages to make sure everything is exactly how you want it. You’ll submit any desired changes to the copy and then give final approval before the site goes live.

After final approval and payment has been received, your website will be published on your domain—live for the entire world to see! We can also register your domain name and host your website, so you don’t need to worry about technical aspects of your website. We become your one-stop shop for your complete web presence.

After your website is launched, we’ll work with you to establish a regular review and maintenance schedule to accommodate your requests, user feedback, system upgrades and any new or emerging web technologies.

Sure! In fact, we design great professional websites. We have experience in working with clients from different fields, and we understand their different tastes. Our portfolio is just a partial list of our clients. If you didn’t find examples of sites you’re looking for, please email us or call us, and we can give you more examples.

Due to the high level of custom work and the collaborative process involved in each website we build, it’s difficult to predict an exact turnaround time. We work together with you to complete your web design project in a timely manner. We agree to work expeditiously, but delays can occur if any milestone that requires your action—such as approving design mock-ups or web design changes—is not acknowledged on time. As an example, a five-page website can be finished anywhere from one to six weeks after we’ve received all content and feedback from you. It’s a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Always remember that we can only work as fast as you allow us; turnaround time is client-dependent. If content is provided sooner, initial and ongoing instructions are clear and revisions requested are reasonable, turnaround time can be significantly decreased. On the other hand, it could drastically increase due to client inaction, delayed mock-up approvals, back-and-forth change requests, etc.

Yes; we would love to! We charge a low $14.95 monthly fee for web hosting. Domain Names are $10/year. We provide you with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files, etc.

Yes; we can easily help you retain your old domain name on our servers—or register a new one for you.

When we’re done constructing your new website, you’ll own it and have full access to it. You’ll be able to make any changes to the site if you have any web-editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site any time you want.  Just make sure you let us know you’d like this option before you sign up. Thirdly, we offer a webmaster service if you’d like us to manage your new site for you. This is pre-paid, discounted update work to your site—30 hours of work for only $300, which saves you $150!

We need your support to finish the website in a timely manner to keep costs down. For this to happen, we expect you to give us content on time and that all milestones that require your action—such as approving design mock-ups or web design changes—be acknowledged on time.

Of course! In fact, we’ll work with you closely to create the website based on your input. We’re committed to making you happy.

Yes; we work with big and small businesses, corporations, professionals, home business owners, startups and even individuals.

We work 9:00 AM to 7:00 PM EST Monday to Friday and 10:00 AM to 4:00PM EST on Saturdays. For your convenience, we have live customer service 24/7.